Rutgers Classifieds>Rutgers Online Courses>Empathy and Emotional Intelligence at Work

Empathy and Emotional Intelligence at Work

About this Course

One of the key insights from the science of happiness is that our own personal happiness depends heavily on our relationships with others. By tuning into the needs of other people, we actually enhance our own emotional well-being. The same is true within organizations: those that foster trusting, cooperative relationships are more likely to have a more satisfied, engaged—and more productive and innovative—workforce, with greater employee loyalty and retention. This course delves into the social and emotional skills that sustain positive relationships at work. It highlights the foundational and related skills of empathy and “emotional intelligence,” also known as EQ, which refers to the skills of identifying and regulating our own feelings, tuning into the feelings of others and understanding their perspectives, and using this knowledge to guide us toward constructive social interactions. Drawing on research and real-world case studies, the course reveals how honing these skills promotes well-being within an organization, supporting everything from good management—managers high in empathy, for example, have employees who report being happier and take fewer sick days—to more effective teamwork, problem solving, and recovery from setbacks. The course also explains the psychological and neuroscientific roots of cooperative, compassionate behaviors, making the case that these are not just “soft” skills but core aspects of human nature that serve basic human needs as well as the bottom line. What’s more, it offers practical ways to strengthen empathy, trust, and collaboration among teams and resolve conflicts more constructively—with a special emphasis on how socially intelligent leadership can build cultures of belonging and engagement. The course instructors are expert faculty from UC Berkeley’s Greater Good Science Center, Dacher Keltner, Ph.D., and Emiliana Simon-Thomas, Ph.D., whose earlier edX course, The Science of Happiness, has been a global phenomenon, inspiring a half million students worldwide. Here they take a central insight from that course—that our personal well-being is entwined with our social connections—and explain how to apply it to the modern workplace to create more productive, satisfying experiences at work.

Created by: University of California, Berkeley

Level: Introductory


Related Online Courses

This management course focuses on the innovation process by presenting students with methodologies for problem solving and innovation that require research, persistence, and agility. Students will... more
According to world-renowned management consultant, Peter Drucker, "Marketing is the only distinguishing and unique function of business…There is only one valid definition of business purpose and t... more
L'objectif de ce MOOC est d'aider les organisations à lutter contre les changements climatiques par une gestion efficace de l'énergie. On y explique des stratégies éprouvées pour réduire la conso... more
Negociamos desde que inicia el día, a través de todas nuestras interacciones, ya sean laborales, sociales o familiares. Pero te has preguntado ¿Qué tan eficientemente negocias y si lo podrías hace... more
The availability of critical raw materials (CRMs) is under massive pressure. However, these materials are essential for products, technologies and solutions to some of the world’s most crucial i... more

CONTINUE SEARCH

FOLLOW COLLEGE PARENT CENTRAL