Job description:

The uBreakiFix remote technician is in charge of completing off site repairs in the Tallahassee, FL designated area. The position requires the technician to utilize a company van to travel off-site to complete phone repairs. The van is outfitted to complete repairs inside it to create a safe environment. The technician should maintain a professional and courteous demeanor during repairs. All technicians must have a smartphone in order to complete all daily tasks. Training is supplied if needed.

Serves customers off-site by diagnosing and repairing smartphones while ensuring customer satisfaction. Repair includes Apple, Samsung, and Google. This is a full-time position that requires driving off-site to complete repairs.

Full-Time: 4 to 5 day work weeks

Tasks and Responsibilities:

• Complete between 1 & 10 repairs daily
• Safely travel to customer sites and arrive within the scheduled appointment window
• Provide quality repairs for customer smartphones in a timely manner
• Inform customers of job status (En route, Arrived, etc.)
• Update store app about repair details while on site
• Travel to customer to perform repairs in the van
• Ensure that all repairs meet or exceed uBreakiFix quality standards
• Greet customers in a friendly manner and maintain a positive work environment
• Arrive at location in a professional, courteous, and friendly demeanor.
• Maintain a professional appearance
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
• Keep track of all inventory while safeguarding all parts
• Maintain the cleanliness and professional appearance of the company vehicle

If you’re a good fit for the job, you’ll be able to:

• Willing to train and receive proper certifications to effectively troubleshoot and repair technology
• Offer customers a value-added experience with premier customer service through relationship and rapport building
• Quickly identify and resolve technical issues
• Understand routes to optimize the times for repairs
• Sell to customers
• Demonstrate empathy and assurance for the customer throughout the in-person session
• Utilize tools and resources to solve technical problems in a fast-paced environment.
• Ability to proactively adapt communication to the customers’ technical skill level

Qualifications

• 1+ years of experience in automotive, home or appliance repair
• High school diploma required
• Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
• Able to sit or stand for long periods of time (up to 2 hours)
• Able to interact face-to-face with Customers in their homes

Must have:

• Valid Drivers license
• Clean driving record

Job Type: Full-time

Schedule:

• 10 hour shifts
• 8 hour shifts
• 4 hour shifts

Job Type: Full-time

Compensation:

• $16.00 (Hourly)
• Bonus (Metrics Based)
• Commission