Position Summary

As the Store Manager for Crumbs & Whiskers in LA, you will lead the charge in delivering an exceptional customer experience while ensuring the smooth, efficient operation of the store. Your role encompasses managing staff, maintaining cat health and care standards, and achieving both sales and adoption goals. You'll be the key figure in cultivating a welcoming environment, fostering a strong team, and nurturing relationships with partners, all while maintaining the highest standards in all aspects of store management.

Responsibilities

• Operational Leadership: Take full ownership of day-to-day store operations, ensuring all processes are executed smoothly and in alignment with company standards. This includes managing inventory, overseeing the physical layout, and ensuring that the store is always clean, organized, and welcoming.
• Financial Management: Monitor store profitability by analyzing financial reports, identifying areas for improvement, and implementing strategies to increase revenue. This includes optimizing product placement, managing expenses, and ensuring all financial targets are met.
• Staff Management: Oversee payroll and labor planning to ensure the store is appropriately staffed to meet operational needs while controlling costs. Provide mentorship, training, and constructive feedback to staff, fostering a culture of continuous improvement, recognition, and high morale.
• Customer Experience: Ensure that every customer has an exceptional experience by maintaining high service standards and a warm, inviting atmosphere. Address customer concerns promptly and professionally, ensuring that all guests feel valued.
• Vendor and Partner Relations: Maintain strong relationships with vendors, local rescues, partner cafes, and other partners to support store operations and initiatives. Negotiate contracts, manage deliveries, and ensure that partnerships are mutually beneficial.
• Cat Care and Well-being: Oversee the health and well-being of the cats, ensuring a stress-free environment for them. Promptly report any health issues to the appropriate parties and ensure all cats receive the care they need.
• Event Coordination: Plan and execute in-store events, private bookings, and promotions to drive customer engagement and increase revenue. Collaborate with marketing teams to promote these events effectively.
• Problem-Solving: Proactively identify potential issues before they escalate, taking steps to resolve them quickly and effectively. Work closely with the management team to develop strategies for continuous improvement.

Requirements

• Minimum of 2 years of retail management experience, preferably in a customer-centric environment.
• Strong communication skills, both verbal and written, to effectively relay product knowledge and services to staff and customers.
• Proficiency with basic computer skills and a solid understanding of retail math for accurate financial management.
• Excellent time management, organizational skills, and the ability to solve problems under pressure.
• Flexibility to work a varied schedule, including weekends, to meet the unique demands of the business.
• Must be fully vaccinated (two weeks post-second dose).

Qualities We’re Looking For

• A passionate, energetic, and high-spirited individual with a genuine love for cats and a deep commitment to the mission of Crumbs & Whiskers.
• A natural leader who can motivate and inspire a team, building a positive, collaborative work environment.
• Someone who thrives in a fast-paced environment, remaining calm and effective under pressure while maintaining high standards.
• A strategic thinker with a creative approach to problem-solving, able to navigate challenges and find innovative solutions.
• Detail-oriented and highly organized, with a focus on maintaining the highest standards in all aspects of the job.
• Knowledgeable about cat care and health, with a commitment to ensuring the well-being of our feline friends.
• Dedicated to bringing the fun and unique Crumbs & Whiskers experience to as many people as possible, creating memorable experiences for all our guests.

Job Type

• Full-time (40+ hours per week)