IN-HOME SUPPORT / JOB COACH

The In-Home Support / Job Coach provides one-on-one instruction and support to individuals with disabilities to assist them in living in their own home or working towards moving from their family’s home and/or to achieve their career goals. A Coach is responsible for evaluating a person’s skill set and assisting them in reaching their fullest potential within their career of choice.

An In-Home Support / Job Coach with BridgeWay To Independence is employed to help individuals prepare for employment, search for employment, learn, accommodate, and perform their work duties. In addition to working on skills related to performing specific job tasks, the Coach also helps with interpersonal skills necessary in the workplace and during the interview process. A Coach advocates for their clients’ rights and secures workplace accommodations when needed. The Coach role-models activities of daily living including, but not limited to, morning and evening routines, personal hygiene, cleaning, laundry, daily chores, meal planning, cooking, budgeting, shopping, healthy nutrition, social interactions, community outings, and use of public transportation. Primary instruction takes place in the individual’s home and local community. A Coach must be a mentor eager to support individuals of all backgrounds. They must be able to discover people’s strengths and weaknesses and help them determine what type of employment is best for them. Having communication skills partnered with critical thinking is a prerequisite for this job.

An In-Home Support / Job Coach understands and assists in meeting the mission and service goals of BridgeWay To Independence, Inc., works within the limitations of the agency’s resources, and performs all duties in compliance with agency standards. This is a hybrid position with both field work and remote work expectations.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Provides Person-Centered Supports:

1. Works with the supervisor and program participants to develop a person-centered plan to assist clients in reaching their highest level of independent living and employment goals. Provides support to develop and follow a consistent training schedule of independent living skills with clients as determined by their support plan. Promotes and teaches self-advocacy, personal, domestic, medical, financial, social/recreational, communication, and behavior management skills to maintain independence. Completes daily written documentation of activities as assigned, including plans, progress notes and reports. Creates a resume that is easy to read, consistent, neatly formatted, showcases work history, and is professional and concise. Prepares clients for interviews using simulations and attends interviews with clients as needed. Engages in effective job search techniques and creates and manages multiple accounts on job search sites. Assesses the strengths and weaknesses of clients and helps to enhance positive attributes. Works to explore client interest in employment by completing interest and personality inventories with clients. Works with the client and advocates as necessary on their behalf to their employer to ensure that they receive reasonable accommodations to address client needs. Completes daily written documentation of activities as assigned, including plans, progress notes and reports. Safeguards client privacy and confidentiality, making sure protected health information is secured in accordance with agency guidelines and state and federal regulations. Works with clients to build skills and increase independence.

2. Works to build client independence in job skills to create as much self-reliance as possible and in an effort for the client to be successful in their position.

3. Works independently and effectively manages time with little to no direct daily supervision.

4. Develops a trusting relationship with the client while maintaining appropriate, professional boundaries while providing services and prompt communication (within 24-hours) to clients and their team members.

5. Maintains consistent contact with the client’s employer. Is proactive in addressing employment issues by maintaining consistent contact with the client, employer, and applicable team members. Ensures that the client maintains their employment by keeping open communication with client and employer and meeting or exceeding expectations for frequency of contact.

6. Communicates with clients at least weekly and within twenty-four (24) hours of contact while maintaining professional boundaries. Uses client’s preferred communication method. Ensures that they are supporting within the scope of their role and building client independence.

7. Maintains an open and professional line of communication with clients’ case managers. Follows agency procedures for keeping the supervisor informed of communication with case managers. Keeps the supervisor informed by keeping them copied on email communications and updating them on other communications within twenty-four (24) hours. Communications with case manager are grammatically correct and free of spelling errors.

8. Creates professional, thoroughly written, grammatically correct, and spelling-error-free reports per agency guidelines. Provides monthly updates to the supervisor and sends approved monthly updates to the client and their applicable team members within expected timeframes. Reports require few edits for approval.

9. Ensures client electronic and paper files are secure and documents containing PHI are properly disposed of (i.e., shredded) when no longer up-to-date or necessary in accordance with agency policy and state and federal regulations.

10. Schedules forty-five (45) day review meetings before deadlines and includes all applicable team members. Completes Employment Support & Outcome Methods documentation to high quality standards. Sends documentation to the supervisor by expected timeframes for review.

11. Attends all staff meetings, trainings, and any other mandatory meetings.

12. Other duties as assigned.

DRIVING REQUIREMENTS

· The Job Coach position is an unlimited driving position.

· Employees in this driving category are expected to drive up to thirty (30) miles to and between clients and to transport clients up to fifty (50) miles for goal-related or work activities.

· Employees are expected to maintain a valid driver’s license, a safe vehicle, and auto liability insurance.

JOB QUALIFICATIONS

· Associate’s/Bachelor’s degree in human services related field preferred.

· High School Diploma or equivalent with at least two (2) years of professional experience working with adults with physical disabilities, mental illness, intellectual and developmental disabilities required.

· Must pass a criminal background check.

· Demonstrated experience with Microsoft Office Suite and Adobe Suite.

· Demonstrated experience with general computer skills, including but not limited to, productivity software, communication tools, and database management.

· Must possess and maintain a current, valid Driver License.

· Must have reliable transportation with proof of insurance.

· Must be at least eighteen (18) years of age or older.

PHYSICAL DEMANDS

· The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· The ability to lift, carry, bend, stoop, push or pull.

· Required to ascend/descend stairs.

· Regular use of hands requiring dexterity in using the telephone, computer keyboard, mouse or calculator.

· Exposure to low to moderate noise levels characteristic of working in an office, home, and community environment.

· The person in this position requires communication with clients with disabilities, client families, colleagues, and outside customers regarding the program. Must be able to exchange accurate information in varying situations.

· May be required to lift up to thirty (30) pounds.

· Must be able to remain in a stationary position 95% of the time.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants are encouraged to apply, including minorities, women, veterans, and disabled individuals. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, protected veteran, or disability status. BridgeWay To Independence, Inc. is an Equal Opportunity Employer.

Job Types: Full-time, Part-time

Salary: $19.00 - $20.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:

BridgeWay provides all employees with personal protective equipment and employees and persons served are required to complete health screenings daily prior to beginning work.

License/Certification:

• Driver's License (Required)

Work Location: On the road

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