Getting the unit was very easy, and the price was fair, but we rented this unit based on getting the online promotion of half off the first 2 months. Despite the promotion being on my conformation email, they still never gave it to me. So when the customer service agent called to ask me how my move in went, and I asked her about it, she told me only certain units were on special, and mine wasn't. When I told her I had it in my email, and that it was very misleading and basically fraudulent, then to say it was on special, she didn't know what to say, other than, "I'm sorry, have a good day". I then called the local number on my email, and another man told me almost the same thing, and I told him what I told the other lady. He then tried to tell me after it wasn't on special, that it was, but the reason I didn't get the discount, was that I didn't click on the special promotion when I was checking out. There was never anything to click, but what was given to me. I call complete BS on it, but he eventually gave it to me in the form of a credit on my account, but please be careful, and don't ever check out online, unless you are getting what the internet said! Other than that, everything else was fine. Just do your due diligence!
- Amy, 10/17/2024
