I appreciated the help from the reservation service over the phone. The person who located and booked the unit for us was helpful, and I thought, had explained all the necessary details. The staff onsite was friendly as well. Although, I feel I was mislead on the price of the rental. On the phone and via email I was confirmed for $66.50/mo with a $29.00 admin fee for a total due upon move in of $95.50. There was ZERO mention of a monthly mandatory insurance fee, which increased our monthly payment by nearly 20%. We only learned of this when we arrive at the unit with a van load ready to be stored. Left me in a bind and feeling like we were duped.
- Aaron McMurray, 08/24/2023