Leadership & Team Management:

• Supervise, train, and develop dispensary staff, including Budtenders, Assistant Managers, and Support Staff.
• Foster a positive and productive work environment, encouraging teamwork and effective communication.
• Conduct regular team meetings and biweekly training sessions to ensure staff knowledge is current and consistent with store goals and policies.
• Manage scheduling, payroll, and performance evaluations to optimize staffing and encourage growth.

Customer Service Excellence:

• Ensure every customer has a positive, welcoming experience by setting high standards for customer service and professionalism.
• Handle complex customer interactions, complaints, and special requests.
• Build relationships with customers and create a strong customer base by promoting loyalty programs and personalized service.

Compliance & Security:

• Stay up-to-date on all state and local cannabis regulations and ensure dispensary operations remain compliant.
• Implement strict security protocols to protect the dispensary, staff, and customers.
• Conduct regular compliance audits and ensure accurate record-keeping for inventory and sales in accordance with state regulations.

Inventory Management & Product Knowledge:

• Oversee the management of inventory, including ordering, receiving, tracking, and reconciliation to minimize shrinkage and ensure adequate stock levels.
• Ensure all product displays are accurate, appealing, and well-stocked.
• Educate staff on new product offerings, product benefits, and inventory handling procedures.

Sales & Financial Performance:

• Meet or exceed monthly sales targets by implementing promotions and fostering excellent customer service.
• Track and analyze sales data to optimize product assortment and recommend adjustments.
• Monitor cash handling procedures to ensure accurate sales reporting and end-of-day balancing.
• Provide weekly sales and performance reports to the Regional Manager or Owner.

Operational Efficiency:

• Maintain a clean, organized, and safe environment within the store at all times.
• Implement efficient workflows and processes to enhance store productivity.
• Coordinate with vendors and service providers to support store operations, ensuring adherence to brand standards.