Jessica was fabulous in setting everything up over the phone. Her follow up was superior effort like clock work. Pricing was very good with their seasonal special. The day I arrived, the clock work stopped. As I was checking in on a Sunday from an out of state move, with a loaded truck, it was disappointing to find out when I arrived there was no representative on site as I was told there would be. (To be fair, I did arrive later than my scheduled time because my car dolly hitch was installed insecurely by U-Haul). I was told I could bring my own lock and get a credit for the $20 lock added to my bill by turning it in when I arrived there...but no one was on-site to turn it in to. Storage area was clean but was told my area was close to elevator...not true. But again, no one to discuss that with. Fair price, clean facility and excellent customer service ...over the phone. But once I arrived and no one was there, working with customer service switchboard by remote control wasn't a significant help.
- William Farkas, 05/03/2025
