Technical Troubleshooting: Diagnostics, Networks, Customers
About this Course
In an era of rising technology integration and complexity, the need for proficient technical troubleshooters who can effectively communicate solutions is more critical than ever. This course aims to equip IT professionals with the skills to navigate and resolve complex IT challenges while maintaining strong stakeholder relationships. By engaging with current case studies, learners will find the course\'s content relevant and directly applicable to modern IT environments. This included effectively diagnosing incidents, managing network equipment, and communicating strategies for every stakeholder. This course is designed for IT professionals, from novices to seasoned experts, aiming to sharpen their troubleshooting skills and communication abilities. Gain practical techniques to tackle complex software and network issues confidently. Elevate your support game and provide top-notch assistance to end-users and clients. No specific prerequisites needed. Basic understanding of computer systems and network configurations is helpful, along with general problem-solving skills. Basic communication skills are recommended for effective interactions with non-technical stakeholders. With these foundations, learners can fully engage with and apply the course content. Upon course completion, learners will develop skills to excel in IT support roles. They\'ll analyze and resolve complex software issues systematically, troubleshoot networks effectively, and enhance communication with non-technical stakeholders. By synthesizing troubleshooting and communication strategies, they\'ll improve customer satisfaction and navigate challenges professionally.Created by: Coursera Instructor Network
Related Online Courses
This program provides the skills you need to advance your career as a data engineer and provides training to support your preparation for the industry-recognized Google Cloud Professional DevOps... more
Many Deaf children around the world still leave school functionally illiterate. In some cases, there is no allowance made for the education of Deaf children at all. This 4-week course provides you... more
This is the first course in the Learn English: Advanced Grammar and Punctuation specialty. In this course, you will review the verb tenses that you learned in beginning English classes and learn... more
This is a self-paced lab that takes place in the Google Cloud console. This lab leverages two Google developer platforms: G Suite and Google Cloud Platform (GCP). It uses GCP\'s BigQuery API,... more
Students start by learning about the HyperText Markup Language (HTML) and basic rules for creating compliant HTML. They learn tags for creating web pages and formatting text on the page including... more