Job Title: Trainer – Banner SaaS Implementation (Student & Finance)
Location: On-site (with some flexibility for remote work)
Job Type: Full-Time (Contract position aligned with a 12-month implementation timeline)
Reports to: Project Manager / PMO

Position Overview:

We are looking for an experienced and personable Trainer to support the implementation of Ellucian Banner SaaS at a state college, with a specific focus on the Student and Finance modules. This role is integral to ensuring that faculty and staff are prepared, confident, and supported as the institution transitions to a modern cloud-based ERP system.

The ideal candidate has a deep understanding of higher education operations, proven experience with Banner (on-prem or SaaS), and excels at delivering in-person training across diverse campus departments. This position is a hands-on, campus-focused role that will play a key part in building trust, driving user adoption, and supporting institutional change.

Key Responsibilities:

• Develop and deliver in-person training sessions across departments including Registrar, Student Accounts, Financial Services, and Procurement, focused on Banner Student and Finance modules.
• Tailor training content to specific functional roles and end-user needs, incorporating institutional policies, workflows, and best practices.
• Create user-friendly training materials such as quick guides, job aids, and manuals to support both training sessions and ongoing use.
• Coordinate and facilitate training logistics, including room reservations, schedules, sign-ups, and attendance tracking.
• Conduct on-site assessments of user readiness and skill levels to inform targeted training strategies.
• Collaborate closely with project leadership, functional leads, and IT to align training with key milestones and system rollout phases.
• Support change management and user engagement efforts through workshops, town halls, and departmental walk-throughs.
• Provide ongoing post-training support through office hours, Q&A sessions, and refresher training as needed.

Required Qualifications:

• Bachelor’s degree in Education, Business, Information Systems, or related field.
• Minimum of 3 years of experience delivering training for Banner ERP, specifically within the Student and/or Finance modules.
• Strong understanding of higher education administrative processes including student records, registration, billing, finance, and procurement.
• Proven ability to facilitate in-person training and workshops with diverse audiences.
• Experience supporting ERP or SaaS implementations in a higher education environment.
• Excellent communication, facilitation, and interpersonal skills.
• Comfortable working independently while collaborating with cross-functional teams.

Preferred Qualifications:

• Experience with a Banner SaaS implementation at a public/state college or university.
• Familiarity with institutional change management strategies.
• Instructional design certification or training in adult learning principles.
• Experience using instructional tools such as PowerPoint, Articulate, or Camtasia for supplemental materials.

Project Timeline:

This role supports a 12-month implementation project, with expected ramp-up and go-live activity aligned to campus readiness. Strong potential for contract extension based on performance and ongoing training needs.