Basic Functions
Sensa Padel is building a national brand of clubs in the U.S. and we are looking for energetic and enthusiastic new team members. Reporting directly to the Welcome Center Manager, the Welcome Center Team works to ensure efficiency in dispersing program and facility information, lesson/clinic/league/special event registration, and control/routing of incoming telephone calls. Attention to detail and ability to remain calm during busy periods of time are essential to top performance in this position.

Major Job Responsibilities
Serve as a first contact representative of Sensa Padel-Nashville.
Knowledgeable of daily review of printed materials, bulletin boards and informational postings.
Answer questions about the facility, programs and services in an accurate, timely and friendly manner. If unable to answer a question, direct the question to someone who is likely to have the information.
Provide guidance with: Lessons, activity registrations, clinics/special event registrations and retail merchandise
Control use of facilities by assigning court reservations through our software
Answer incoming telephone calls, assist the caller directly and monitor the "voice mail"
Perform facility light cleaning tasks: litter pickup, watering plants, dusting, and keeping up an orderly display of products
Consistently demonstrates leadership behaviors aligned with Sensa Padel values.

Qualifications
Ability to communicate warmly and professionally to guests and employees.
Ability to operate computer hardware necessary to input information such as keyboard and mouse.
Ability to type error-free at a minimum rate of 25 words per minute.
Ability to use the following types of equipment: Telephone, credit card transaction verifier, adding machine, computer printer and communications radio.
Ability to perform tasks under occasional stress while maintaining a pleasing image to patrons and employees.

Customer Experience Statement
Our number one goal is to provide outstanding customer experiences. Every Sensa Padel employee is expected to be a good listener, knowledgeable, friendly, professional, helpful, and willing to go the extra mile.

Physical Requirements
Regular communication and contact with employees and members. Repetitive keyboard activity and sitting at computer; standing and moving around the facility for extended periods of time.