Front Office Duties

Greet and check in patients with professionalism and warmth.
Manage appointment scheduling and maintain the clinic calendar.
Verify patient insurance information and handle pre-authorizations.
Collect co-pays and outstanding balances; handle billing inquiries.
Answer and triage phone calls, emails, and patient inquiries.
Ensure accurate data entry into the Electronic Health Record (EHR) system.
Maintain confidentiality and comply with HIPAA regulations.

Back Office Duties

Prepare patients for examination by taking medical histories, recording vital signs, and updating charts.
Assist healthcare providers during examinations and minor procedures.
Perform routine medical tasks, such as administering injections, drawing blood, and processing lab specimens.
Sterilize and prepare examination rooms and medical instruments.
Provide patient education regarding treatments, medications, or follow-up care.
Maintain an inventory of medical supplies and restock as necessary.
Ensure compliance with clinic protocols and safety standards.