Position Summary:
The Technology Specialist Tier 1 Intern will be mentored and taught to support the goals of the district and technology department by maintaining systems, peripherals, applications, and network infrastructure. This position provides technology-related assistance to all staff as directed by the Technology Coordinator. This candidate will be mentored and taught how to install, maintain, operate, and repair technology equipment, including hardware and software at all district locations. This is a 12 month position and will work the entire year.

Essential Duties and Responsibilities: (Other duties may be assigned.)

Qualifications – Experiences:

• A completed High School diploma. 30 plus semester hours of college level credit preferred but not required.
• 1-3+ years technology education and/or training support experience, focus in an educational setting preferred
• Excellent oral and written communication skills
• Strong organizational skills for troubleshooting and research

Preferred Knowledge:

• Experience with Google Workspace/Google Workspace for Education preferred
• Experience with Apple School Manager (ASM) / Apple Business Manager (ABM) preferred
• Experience with Mosyle, JAMF, or other MDM preferred
• Experience with macOS, iPadOS, Chrome OS, and Windows operating systems preferred
• Experience with classroom audio/video, document cameras, and projectors preferred
• Experience with GoGuardian or similar content filtering software preferred
• Experience with PowerSchool or similar SIS preferred
• Experience with Infinite Visions or similar educational ERP preferred
• Experience with National and State of IL educational assessment applications preferred
• Experience with inventory and asset tracking systems preferred
• Experience with Mac, Chromebook, and iPad hardware repairs preferred
• Experience with printer and copier configuration and troubleshooting preferred
• Experience with Active Directory and Group Policy management preferred

Skills Required:

• Ability to work well with fellow employees and provide support/training to non-technical staff
• Ability to travel amongst district schools located in Glen Ellyn and Wheaton
• Ability to manage tasks to required deadlines
• Ability to self-direct and make decisions in absence of supervisor
• Ability to maintain a positive and flexible attitude toward daily responsibilities
• Ability to create and maintain technical documentation
• Ability to support Board of Education Meetings that occur on evening and/or weekends
• Ability to monitor machines via RMM and take appropriate action(s) on as necessary
• Participate in the management of organizational licensing and software renewals

Physical Demands:

• While performing the duties of this job, the employee is regularly required to sit, stand, talk and hear.