Interacting with Customers
About this Course
This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service To be successful in this course, it is recommended that you complete the first course in this program.Created by: CVS Health
Related Online Courses
Personal and Family Financial Planning will address many critical personal financial management topics in order to help you learn prudent habits both while in school and throughout your... more
This is a self-paced lab that takes place in the Google Cloud console. In this lab, you configure a network to record traffic to and from an apache web server using VPC Flow Logs. You then export... more
Data Engineering in AWS is the first course in the AWS Certified Machine Learning Specialty specialization. This course helps learners to analyze various data gathering techniques. They will also... more
This course covers standard derivative pricing models. Both discrete time and continuous time techniques are considered. The course also includes an introduction to numerical option pricing, in... more
How much can we know of the physical world? Can we know everything? Or are there fundamental limits to how much we can explain? If there are limits, to what extent can we explain the nature of... more
Powered by
