Engaging in Service Innovation and Management
About this Course
This course is the continuation of \"Introduction to Service Innovation and Management\". If you have not yet taken \"Introduction to Service Innovation and Management\", it is recommended that you complete that course prior to this course. The foundational knowledge and project plan from the introduction are carried through in this deeper dive into service innovation and management. This course will give you tools to examine initial plans for healthcare service/process redesign. You will be exposed to important topics such as defining and evaluating processes, planning for organizational change, team management, the role of culture in maintaining and supporting new processes, the management of stakeholders, both internal and external, and the role of leadership at all levels of the organization. You will learn about best practices in examining strategies based on different organizational models, continuous process improvements, resistance, employee empowerment, and the role of leadership in managing operations. Through the project work you will have the opportunity to apply these concepts to services and internal business processes at your own organizations.Created by: Northeastern University
Related Online Courses
By the end of the specialization, you will be able to:\\n\\nUse digital tools to improve and maintain well-being. Secure and safely operate your digital tools and environment. Send and understand... more
This is a self-paced lab that takes place in the Google Cloud console. Google Cloud IAM unifies access control for Cloud Platform services into a single system to present a consistent set of... more
In an era where Artificial Intelligence (AI) is rapidly transforming high-risk domains like healthcare, finance, and criminal justice, the ability to develop AI systems that are not only accurate... more
The Discover Best Practice Farming for a Sustainable 2050 Course is based on a clear vision: imagine best practice farming for 2050, start to implement these strategies now, all the while making... more
Data Governance with Databricks is a meticulously designed course to help you understand and implement efficient data governance in your organization. The course begins by familiarizing you with... more