Details of ITIL V4 Four Dimensions of Service Management
About this Course
This course presents a comprehensive exploration of service management principles and practices across three key modules. Participants will begin by understanding the Four Dimensions of Service Management, analyzing critical factors within organizations, people, information, and technology, while also delving into the role of partners and suppliers in service delivery. Moving on, learners will explore organizational structure, ITIL principles, and the significance of people in service operations. Additionally, they will enhance skills and competencies across diverse domains, gaining insights into service offerings, technologies, and information management challenges. Finally, learners will delve into partner dynamics, value stream optimization, and the impact of external factors on service management, equipping them with a robust toolkit for effective service delivery. Target Learners: 1) Professionals working in service-oriented industries such as IT, hospitality, healthcare, telecommunications, etc. 2) Managers and supervisors responsible for service delivery within organizations. 3) Individuals aspiring to advance their careers in service management roles. Pre-requisites: 1) Basic understanding of organizational structures and processes. 2) Familiarity with the concepts of information technology and its role in business operations. 3) Some exposure to service management frameworks or practices (e.g., ITIL, COBIT) is beneficial but not mandatory. 4) Proficiency in communication skills to effectively engage with partners, suppliers, and stakeholders in service delivery.Created by: EDUCBA
Related Online Courses
This specialization is intended for people without programming experience who seek to develop C++ programming skills and learn about the underlying computer science concepts that will allow them to... more
This is a self-paced lab that takes place in the Google Cloud console. Google Cloud Dataprep is an intelligent data service for visually exploring, cleaning, and preparing data for analysis. Watch... more
Conserving and restoring tropical forest landscapes offers an opportunity to address pressing environmental and social challenges. Effective conservation and restoration initiatives support... more
Technology provides you with great opportunities for professional advancement, and technical certifications prove your knowledge, expertise, and hands-on experience to prospective employers or... more
This course provides a first look at the R statistical environment. Beginning with step-by-step instructions on downloading and installing the software, learners will first practice navigating R... more