Conflict Management: Mediation
About this Course
In the last decades mediation has become an essential method of conflict management. Indeed, contrary to traditional legal procedures (e.g., trials), mediation is a way to resolve divergences which is less expensive, faster and which brings greater satisfaction to the parties in conflict. But intervening as a third party in the conflicts of others cannot be done without a good preparation and one needs to master its basics for mediation to be effective. This course will open the door to the fascinating world of mediation. You will learn the basic techniques of effective mediation, you will get acquainted with emotional regulation strategies and discover the best ways to communicate in order to help other people de-escalate their conflicts.Created by: Université catholique de Louvain
Level: Intermediate
Related Online Courses
Leadership, especially how we nurture and develop our workforce, has continued to evolve over the last many years. While that is a natural phenomenon of organizational development, cataclysmic... more
Vous allez découvrir les mécanismes à l’œuvre derrière les grandes décisions qui relèvent du marketing opérationnel : la conception d’un produit la fixation du prix auquel celui-ci sera vendu ... more
What separates a successful leader from a mediocre one? In this course, you will learn what successful 21st-century leaders look like and how you can adopt their inclusive leadership style. Using... more
Every business has a story. Accounting tells the financial story of a business. How much profit does the company make? Can the company afford to grow or pay its employees more? What are its assets... more
Medical advances have added years to our lives, and most professionals are opting for late retirement these days. Baby boomers, Gen X, among many others, need special focus to enhance their... more
Powered by
