Amazon Connect Contact Lens Fundamentals
About this Course
With Amazon Connect Contact Lens, organizations analyze customer conversations, evaluate agent performance, and continuously improve customer experience. In this course, you will recognize the benefits, typical use cases, and core concepts of Contact Lens. You will explore implementation scenarios and identify the key considerations to uncover trends, sentiment, and conversation characteristics from contact interactions. You will learn how post-contact summaries are used to replace manual notetaking so supervisors can review interactions efficiently.Created by: Amazon Web Services
Related Online Courses
This Specialization will introduce you to the magic of 3D printing. Through a series of four cohesive courses, you will acquire the knowledge and skills to turn your ideas into objects and your... more
This course is aimed at anybody interested in COBOL or or software development. In this course, you will be introduced to core practices, systems, and methodologies associated with IBM COBOL... more
This React specialization covers everything from foundational principles to advanced concepts and practical challenges. You\'ll start with React basics, advance through complex topics, and apply... more
Welcome to Course 2 of Introduction to Applied Cryptography. In this course, you will be introduced to basic mathematical principles and functions that form the foundation for cryptographic and... more
In this course, you will explore the mechanisms and immune responses involved in autoimmune diseases and in hyper-responsive phenomena, such as asthma. You will examine in detail the potential... more
Powered by
