Role overview

The Restaurant Manager is responsible for the overall operations of a Proven Poke location in compliance with our policies and procedures, including:

• Providing superb customer service, including addressing complaints and resolving issues

• Ensuring excellent food quality, including inventory management and food preparation

• Managing a full staff of shift leaders and team members, including interviewing, hiring, and training employees; planning, assigning and directing work; and rewarding and disciplining employees

The Restaurant Manager reports directly to the Company Owners and Ops Manager.

Detailed responsibilities

Customer service

• Hold guests as highest priority and role model exceptional guest service

• Ensure restaurant is clean and fully stocked (bathrooms, utensils and napkin dispensers) at all times

• Ensure employees use our greeting standards and are knowledgeable of our ingredients and menu so they can quickly guide customers down the line

• Investigate and resolve complaints regarding food quality and service

• Check in on customers during their dining experience

• Ensure online orders are being fulfilled accurately and timely

• Jump in on tasks such as serving food, clearing and cleaning tables, cleaning the restaurant and washing dishes

Food quality

• Check products to ensure consistency and flavor conformity

• Cook and prepare food

• Schedule and receive supplies, food and beverage deliveries and check delivery contents to verify product quality and quantity

• Monitor staff’s food portion scooping to ensure consistency

• Monitor compliance with health and fire regulations regarding food preparation and serving

• Maintain food and equipment inventories, keeping daily inventory records

• Ensure Team Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety

• Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal

• Keep records required by government agencies regarding sanitation

Staff

• Recruit, hire, train and fire staff following Company processes

• Maintaining records of all new employees using approved HR guidelines

• Schedule staff hours and assign duties; monitor budgets and payroll records to ensure that expenditures are authorized and budgeted

• Hold mandatory staff meetings to review new menu items, policy updates and other changes that are implemented

• Ensure staff reports to work on time in full uniform

• Coach Team Members throughout their shift to execute operational standards and deliver a great customer experience

• Hold staff accountable for consistently delivering excellent customer service and food quality in compliance with Company policies and procedures

• Reward and discipline employees following Company processes

• Ensure all shifts are assigned and worked by staff

Operations

• Utilize point of sale cash register; set the till, divide cash tips, count money and make daily bank deposits

• Following processes and managing PNLs, inventory logs, daily checklists, prep sheets, waste logs, etc.

Serve Safe certification a must 

Website
https://provenpokeco.com/locations/