Call Center Customer Service
About this Course
The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with practical experience in data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service representative and a customer. You will also have the opportunity to respond to sample calls where you can demonstrate great customer service. -By the end of the course, you will be able to: -Create positive interactions with customers -De-escalate conflict with customers -Create solutions to customer problems -Describe the different roles in call center customer service To be successful in this course, it is recommended that you complete the two courses in this program.Created by: CVS Health
Related Online Courses
This course helps to build the foundational material to use mathematics as a tool to model, understand, and interpret the world around us. This is done through studying functions, their properties,... more
We delve into the substructure, the crucial support system holding the bridge deck. You\'ll learn to design piers, the pillars taking the bridge\'s weight, and abutments providing support at the... more
This is a self-paced lab that takes place in the Google Cloud console. In this lab, you modify an API to require OAuth tokens for access. You use the SpikeArrest policy to limit the rate of API... more
Batteries and Electric Vehicles: This course will focus on aspects of battery performance in zero emission vehicles, EV charger networks and second life applications of EV batteries, and standards... more
This specialization provides a comprehensive curriculum designed for executives to master cyber risk management using the FAIR (Factor Analysis of Information Risk) model. Through four in-depth... more
Powered by
