Conflict Management: Mediation
About this Course
In the last decades mediation has become an essential method of conflict management. Indeed, contrary to traditional legal procedures (e.g., trials), mediation is a way to resolve divergences which is less expensive, faster and which brings greater satisfaction to the parties in conflict. But intervening as a third party in the conflicts of others cannot be done without a good preparation and one needs to master its basics for mediation to be effective. This course will open the door to the fascinating world of mediation. You will learn the basic techniques of effective mediation, you will get acquainted with emotional regulation strategies and discover the best ways to communicate in order to help other people de-escalate their conflicts.Created by: Université catholique de Louvain
Level: Intermediate
Related Online Courses
A long history of systemic discrimination, unfair policies, mistreatment, and bias against marginalized racial and ethnic groups have led to a global reckoning on race and racism in countries... more
Learn strategies and skills for managing luxury brands within the hotel and tourism industry. You will analyze the essence of a luxury brand and learn marketing techniques and trends to better... more
While big data infiltrates all walks of life, most firms have not changed sufficiently to meet the challenges that come with it. In this course, you will learn how to develop a big data strategy,... more
¿Qué es Customer Success? Es una estrategia colaborativa que se centra en descubrir anticipadamente las necesidades de nuestros clientes y ayudarlos a sacar el mayor provecho sobre los productos o... more
This course is part of the Certified Lifestyle Medicine Executive MicroMasters program which consists of 9 courses and a capstone exam. After completing the program, you can also apply to Doane... more
Powered by
